Refund Policy

Last Updated: July 4, 2026

Thank you for shopping with Pursio. This Refund Policy explains how returns, refunds, exchanges, and cancellations are handled.

1. Return Window

We accept return requests within 30 days after delivery, unless otherwise stated on the product page.

To be eligible for a return, the product must be:

For hygiene, safety, and product integrity reasons, some items may not be eligible for return, including:

Used wearable products that contact the skin, ear, mouth, nose, or body
Opened consumables or personal-use accessories
Final-sale or clearance items
Gift cards
Customized or special-order products
Products damaged by misuse, unauthorized modification, accident, water damage, improper cleaning, or failure to follow instructions

If a product is non-returnable, this may be stated on the product page.

To request a return, contact us at [Support Email] with:

Do not send products back without return authorization. Returns sent without approval may not be accepted.

Unless the product is defective, damaged on arrival, or incorrect due to our error, customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless required by law or unless the return is caused by our error.

We recommend using a trackable shipping service. We are not responsible for returned items lost during return transit.

After we receive and inspect your return, we will notify you whether your refund is approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

We may deduct shipping charges, transaction fees, restocking costs, or loss in product value where permitted by law.

If your order arrives damaged, defective, or incorrect, contact us within 7 days after delivery at info@pursio.life.

Please include photos or videos showing the issue, the packaging, and the shipping label.

If the issue is confirmed, we may offer a replacement, exchange, repair, store credit, or refund.

You may request cancellation before the order ships. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If the order has already shipped, you may need to follow the return process after delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit.

Some products may include a limited warranty against manufacturing defects for [Warranty Period] from the date of delivery.

The warranty does not cover:

For return and refund questions, contact:

Pursio
Email: info@pursio.life